Home - Privacy Policy

ALEX AND ANI Privacy Policy

ALEX AND ANI is committed to providing its users with an internet experience that respects their personal privacy concerns and keeps all personal information submitted to us in the strictest confidence. The data we collect is handled sensitively, securely and with proper regard to your privacy. Your personal information will not be released to anyone other than what is described in this statement.

If you have any questions or concerns related to how we protect your privacy, please contact us directly via email at customerservice@alexandani.com.au

PERSONAL INFORMATION WE COLLECT

During your interaction with us, ALEX AND ANI may collect certain information about you when you:

  • access our site via the internet;
  • place an order with us either online (email or via our site checkout), telephone or in person;
  • send us an enquiry via email or telephone;
  • sign up to receive our newsletter.

The information we collect about you when you place an order with us and/or choose to receive email newsletters is what you supply us with can include:

  • your name
  • physical address (billing and postal addresses for payment and order delivery)
  • email address
  • contact telephone number

COLLECTION OF COMPUTER DATA

When you visit ALEX AND ANI, our website will automatically record information that your browser sends. This data may include:

  • your computer's IP address
  • browser type
  • device used (ie. desktop computer, mobile device)
  • the pages you look at within ALEX AND ANI
  • the time spent on those pages, items and information searched for on our internal site search function, access times and dates, and other statistics.

This information is collected for analysis and evaluation of the ALEX AND ANI site in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

COOKIES

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie from our site is in no way linked to any personally identifiable information. Cookies enable us to track and target the interests of our users by analysing popular areas and products to enhance future experiences on our site. Cookies do not cause damage to your computer systems or files, and only the web site that transferred a particular cookie to you can read, modify or delete such a cookie. If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you to delete existing cookies, to automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to your computer.

BECOMING A MEMBER BY OPENING AN ACCOUNT WITH ALEX AND ANI

When you make your first purchase on our site, during the checkout process you will be asked if you would like to create an account. By creating an account, the system will remember your personal and purchase information and the checkout process on future purchases will be fast, easy and always completely secure.

Creating an account is also fast and easy; simply enter your personal information once and select your very own username/email address and password. Then during checkout on your next purchase, just login and the system will take care of the rest. At all times, your personal information is accessible to you to review, edit, or update as necessary by clicking on the "My Account" link.

When you register as a user or check out as a guest on the ALEX AND ANI website, we may also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing material.

MAKING AN ORDER

We request information from you on our order form in the checkout when making a purchase. This is where you must provide your contact information, like name, billing and shipping address, and then select a payment method to complete your order. If we have difficulty processing your order, this contact information is used to communicate with you.

PAYMENT SECURITY

At ALEX AND ANI we accept various payment options to make your shopping experience easier. These include:

  • Credit Cards (Visa, Mastercard)
  • PayPal

To secure your credit card details (Visa/MasterCard) we use the PayPal Website Payments Pro Hosted service. This means your card details are not stored or processed through our Internet Service Provider (ISP) or Hosting Service Provider/Server but by our third party payment gateway provider which processes this information using the same level of security as that used by Australian Banks.

If you have any questions about the security at our website, send us an e-mail at customerservice@alexandani.com.au for more information.

SHARING OF YOUR PERSONAL INFORMATION

ALEX AND ANI values and protects your personal information and will only use this information for the following activities:

  • to provide you with products and services that you have requested from us;
  • to communicate with you, including about products and services, competition results, special offers, and events which might interest you;
  • to answer your questions and provide you with information or advice;
  • to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
  • provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers;
  • carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way ALEX AND ANI and its related bodies and service providers provide products and services to you;
  • to consider and respond to any complaints made by you;
  • to comply with laws or regulations or to comply with any directions given by regulators or authorities.

ALEX AND ANI may disclose this information to other ALEX AND ANI companies and to its third party service providers, some of which may be located overseas. We reserve the right to transfer any and all information that we collect from users of our site to a third party in the event of any merger, sale, joint venture, transfer or other disposition of all or any portion of the assets or stock (including without limitation in connection with any bankruptcy or similar proceedings) relating to ALEX AND ANI.

Except for the reason listed above, we do not sell any personally identifiable information associated with our customers to third parties that is collected through our website.

NEWSLETTER EMAILS

If a user wishes to subscribe to our newsletter, we ask for contact information such as first name and e-mail address to provide these communications. Because we respect our users' privacy, we provide a way to opt-out of these communications by including an unsubscribe link in every email newsletter we send.

SPECIAL OFFERS

Established members of ALEX AND ANI and/or subscribers will occasionally receive information on products, services and special offers via a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications by opting out using the unsubscribe link provided.

SURVEYS & SWEEPSTAKES

From time to time, our ALEX AND ANI site may request information from users via surveys or sweepstakes. Participation in these surveys or sweepstakes is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name, shipping address and e-mail address), and demographic information (such as post code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our site.

CORRECTING/UPDATING/DELETING/DEACTIVATING

If your personally identifiable information changes (such as your post code, phone, e-mail or postal address), or if you no longer desires our service, we provide a way to correct, update or delete/deactivate your personally identifiable information which you provided to us. This can be done by using the unsubscribe feature in our communication.

UPDATING OUR PRIVACY POLICY

ALEX AND ANI reserves the right to revise or update our Privacy Policy if our practices change, as we change existing products or services, add new products or services, or develop better ways to inform you of products we think will interest you. Use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to periodically review our privacy policy to ensure familiarity with our most current version.