Home - Postage and Returns Policy

Shipping & Returns

Ordering and shipment confirmation:

After you place your order, you will receive two emails from alexandani.com.au The first email is a receipt/confirmation which will arrive within minutes of submitting your order. You will also receive a shipping confirmation email once your order is on its way.

All orders are shipped from our warehouse in Sydney Australia.

When will my order arrive?

Orders processing time is between 1-2 business days, excluding public holidays (state or national).

Orders are shipped from Sydney. Once an order is shipped, it can take 2 - 5 business days to arrive for Standard Shipping, and quicker for Express Shipping (as short as overnight, depending on where in Australia you are located).

Orders to New Zealand are sent via Express International and usually take 2 - 5 business days.

At this time, ALEXANDANI.com.au can only ship within Australia and New Zealand.

What is the shipping cost?

Standard postage is $5.95 if your order is under $99 within Australia

Orders over $99 will automatically receive free standard postage, within Australia

Orders to New Zealand are $15 and are shipped via Express Courier International.

Do you offer expedited shipping?

Express eParcel option (1 to 2 days*) is charged at a flat rate of $7.95 within Australia for orders under $99 and $2 for orders over $99. *Subject to Australia Post delivery zone from Sydney.

What is your return policy?

If you are not completely satisfied with the energy of your purchase, it may be returned within 30 days of the order delivery date. The returned item must be unworn and accompanied by the order number. All refunds will be credited for the original amount paid using the original payment method, less shipping fees, except in the case of a defective item or incorrect shipment, we will refund you in full.

If you wish to return an item, please contact customer service via email at customerservice@alexandani.com.au or call 02 8998 9999 for a "Return Authority Number" & we will email the details of how to send your item back.